Be Luxe Customer Host (30 hours / 5 Days) Boots Nottingham
Your role is to support your team in growing the Be Luxe business within your door by providing an exceptional customer journey. You will be a Brand Specialist working across L’Oréal Luxe’s exciting portfolio of luxury brands; Lancôme, YSL, Urban Decay, Giorgio Armani and Luxury Designer Fragrances. An advocate of exceptional customer experiences and luxury beauty empowering women and men with the ultimate in personalised make up and skin care consultations. Your role will be responsible for holding on counter consultations and selling products across brand.
Be Luxe will be a significant driver of retail in your store so it will be important to build a strong relationship with your colleagues.
You will work flexibly alongside your team and support on key trading hours, product launches and peak periods e.g. Christmas/holidays/evenings/weekends.
• Approach customers.
• Introduce new customers to brands.
• Role model service led approach.
• Be Luxe customer journey best practice.
• Applying brand selling method.
• Demonstrate product knowledge.
You will work alongside your team and report directly to your Team Manager in day-to-day operational priorities and customer service objectives. You will practise exceptional service-led customer consultations whilst supporting the team’s objectives and developing your skills. You’ll have the opportunity to attend multi-brand training and education as well as benefit from L’Oréal learning opportunities so you can development yourself within your role, opening up exciting and varied career paths.
You will show passion for providing exceptional service in the luxury beauty and demonstrate skills from your previous experience within the industry. You will role model best practise with your customers and support the team in delivering a Be Luxe “multibrand” customer journey.
In line with Service Retail Academy, you will deliver personalised customer experiences based on understanding and empathy.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.