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Be Luxe Team - Team Manager at House of Fraser Jobs

About the Job

Multi Brand Team Manager House Of Fraser Nottingham (30 Hours)


Your
role is to lead your Multi Brand team and grow the Multi Brand business within
your door. You will work across all accounts which include Lancôme, Urban
Decay, Yves Saint Laurent Beauty, Giorgio Armani & L’Oréal Designer
Fragrances to achieve your business objectives.


Working
closely with your Multi Brand Area Manager you will develop and maintain
positive relationships with your Department and Retailer. Multi Brand will be a
significant driver of retail in your store so it will be important to engage
them in eventing, merchandising and promotional launches amongst other
important levers.


As
Team Manager you will lead by example and role model best practise for your
teams at all times. You will work flexibly alongside your team and support on
key trading hours, product launches and peak periods e.g.
Christmas/holidays/evenings/weekends.


  • Fully accountable for achievement of business targets and performance by brand.
  • Set personal targets and monitor each team member’s individual performance.
  • Use analytical skills to appraise the business’ strengths and weaknesses.
  • Competitor awareness – keep yourself informed on competitor launches, products
    and brand performance against your own.
  • Keep up to date on the beauty market and latest beauty trends using social
    media competitor information.
  • Ensure all paperwork is completed accurately, legibly and on time by all
    managers.
  • Be fully aware of each brand retail launch calendar and key priorities by
    brand.
  • Ensure merchandising guidelines are followed in store, maintaining brand
    images.

YOUR TEAM


You
will manage a team of Operations Manager, Customer Experience and Events
Manager, Specialists and Customer Hosts (Beauty Advisors) working cross-brand
to deliver an authentic and trend-led customer experience. Understanding what
motivates and drives your team will be essential. As the Multi Brand Team
Manager, you will embrace the multibrand approach and help your team develop
their individual strengths in customer, people management, operations or
specialist product knowledge.


You
will work alongside your team and coach them on the job to improve performance
and grow their capability. You will feel confident in delivering regular
feedback across your team and hold MAP reviews alongside your Area Manager. You
will support your team in creating their personal development plans or career
plans depending on their aspirations.


Working
in partnership with your Operations Manager you will ensure your door
has an effective and flexible rota that works for the business priorities. You
will embrace digital tools e.g. Tamigo, CRM data capture and be an ambassador
for these within your team.


YOUR CUSTOMERS


Working
in partnership with your Customer Experience & Events Manager you
will support your Be Luxe team to schedule cross-branded events to tie into key
promotional launches and NPD.


In
line with Service Retail Academy, you will support your team to deliver
personalised customer experiences based on understanding and empathy. You will
support your team to adapt their approach in line with the customers’ needs –
this might be a specific brand, product experience or a trend-led approach.


At L’Oréal, we take pride in creating a diverse, equitable and
inclusive environment where everyone is welcome and their contributions are
valued. When we recruit, hire, train, promote or engage in any other employment
practice, we are committed to being an inclusive employer regardless of race,
religion, gender identity, sexual orientation, national origin, age,
socioeconomic status, medical condition or disability, or any other protected
status. When we look for talent, we welcome difference - different backgrounds,
experiences, personalities and perspectives. The beauty we find in our
differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.



Job Information

Closing Date

Monday 13 June 2022

Location

300 Victoria Centre, Nottingham

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