What’s the role?
The CCTV Security Controller will work in the control room and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre. The operative will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times.
Who are we looking for?
Good verbal and written communication skills.
Able to articulate clearly and credibly with the client, senior managers and all staff.
Capability to work unsupervised and take responsibility
Smart appearance
Flexible/can do attitude with an ability to work well with others, make clear decisions and continue to deliver results and remain calm under pressure
Demonstrate excellent skills in organisational ability, oral and written communication, able to produce reports to line management in relation to performance and audit
Good working knowledge of Microsoft office – Word, Excel and Power point
Key Responsibilities
To be part of a team in a roster pattern.
Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
Ensure a timely response to all security issues and events.
Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
Ensuring all incidents are managed in accordance with site policies and procedures.
Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security Team Manager, SOCO, Security Team Leader.
Support the Security Team Manager, SOCO, Security Team Leader with any internal / external audits in line with company polices and procedures.
To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
Desirable experience & Qualifications
Essential:
Successful track record of delivering security solutions to internal client base
Essential – CCTV SIA Licence
Essential – experience in control monitoring
Experience of working in a customer focussed environment
Desirable:
Professional or further qualification in Security
SIA Door Supervision / Guarding licence
First aid qualification or willing to work towards qualification
